5 Important Hotel Manager Duties

1. Guest experience and customer relations

• Pay close attention to a guest’s requirements

• Review feedback – positive and negative reviews

• Spend time in addressing issues, lend the personal touch

• Use innovative methods to enhance guest experience

• Be aware of the latest hospitality technology trends and use them to build customer relations

2. Reputation management and branding

• Track reviews and manage a hotel’s online presence

• Respond to every negative review in an amicable manner

• Create a buzz online with offers, promos and more

• Ensure guest queries receive timely response

• Reinvent branding strategies to create a brand recall

3. Be an excellent role model

• Help employees develop skill sets, identify talent and hone their skills

• Build up a positive work environment to keep high motivational levels

• Talk with the team, ask about career goals, and set targets

• Work with the HR on areas of employee retention, employee engagement

• Be the kind of role model they would want to emulate

4. Revenue and budget management

• Optimize the revenue based on demand

• Oversee the distribution strategy and manage daily operations

• Create pricing strategies, competition analysis

• Track hotel revenue, manage budgets

• Analyze channels, market segment reviews, reports and more

• Analyze sales figures

5. Focus on the latest hotel technologies

• Have complete knowledge about the latest in hotel technologies

• Keep a watchful eye on competitors

• Implement cloud-based technologies to improve hotel management

• Update employees, ensure training for software updates

• Explore new technology to support goals